Returns Policy

🔁 Return & Exchange Policy

Thank you for choosing eqlora. We hope our crystal jewelry brings balance, beauty, and healing energy into your life. If you're not completely satisfied with your purchase, we're here to help.

✅ Eligible for Return or Exchange

  • Items damaged during shipping (please contact us within 3 days of delivery with photos)

  • Incorrect item received

  • Visible quality issues with the product

❌ Not Eligible for Return or Exchange

  • Change of mind (e.g. preferences in color, size, or style)

  • Used or worn items

  • Customized or personalized products (e.g. custom sizes or engraved items)

  • Requests made more than 7 days after delivery

📩 How to Request a Return

  1. Contact us within 7 days of receiving your order at info@eqlora.com. Please include your order number, a description of the issue, and photos if applicable.

  2. Our team will respond within 1–2 business days to confirm your return eligibility.

  3. Once approved, please send the item(s) back to our designated return address in their original, unused condition.

  4. After receiving and inspecting the item(s), we will process your refund or exchange within 5–7 business days.

🚚 Shipping Costs

  • Customers are responsible for return shipping costs.

  • If the return is due to our error (wrong or defective item), we will cover the return shipping.

If you have any questions, feel free to reach out. Your satisfaction means the world to us, and we're always here to support your journey with eqlora.