If your item arrives damaged or incorrect, you may request a return within 7 days. Please refer to our Return Policyfor more details.

Yes. All crystals used by eqlora are carefully selected natural stones. Each one carries its own unique energy and vibration.

Yes, we offer worldwide shipping with tracking. Extra fees may apply for certain remote areas.

We offer Five Element assessments and personality quizzes to help you match with crystals that resonate with your energy and preferences. For personalized advice, feel free to contact us.

Yes. Natural crystals should be cleansed and recharged regularly. Common methods include sunlight, moonlight, water rinsing, salt baths, or placing them on a crystal cluster. We provide a cleansing guide with your order.

Crystals carry natural frequencies and energy fields. Many people find them helpful for emotional balance, meditation, and healing. We invite you to explore their beauty with an open heart.

Most crystals are suitable for daily wear. However, we recommend removing them when showering, sleeping, or doing intense exercise to preserve their quality. Some crystals (like Obsidian or Lapis Lazuli) are best kept away from water.

Absolutely! We offer personalized designs based on your BaZi (Chinese birth chart) and Five Element energy profile. Feel free to contact us to start your custom journey.

Gently wipe with a soft dry cloth. Avoid alcohol or harsh chemicals. For stubborn spots, rinse gently with warm water and air dry.

Yes, as long as the combination is thoughtful. Crystals can complement each other—for example, Obsidian with Rose Quartz for emotional protection, or with Citrine to boost confidence and abundance. Reach out for pairing advice.